LUCKY’S ANIMAL CARE TECHNICIAN for DOGS/CATS/EXTOICS
Lucky’s animal care staff will support daily operations by overseeing the interactive behaviors of multiple dogs and quickly resolve behavioral issues to ensure every dog’s enjoyment, safety and visit satisfaction. This position requires a lot of cleaning, feeding and over all care of pets as well as frequent interaction with customers.
We are seeking an individual with a love for animals and a great personality. If you have a heart and passion for animals this is the job for you. Position requires an active person with multi-tasking skills, a high energy level because a lot of time will be spent on your feet. We need someone who is literally not afraid to get their hands dirty, even management “scoops”!
This person will ensure the safety and security of pets, customers, associates and visitors. You must ensure the proper care of all pets in our care. You must be able to work flexible schedules and hours. We are open 7 days a week so weekends, nights and Holidays are required.
Requirements:
- Professional appearance; clean attire, friendly, mature and professional demeanor
- Being PUNCTUAL is a MUST
- Excellent communication skills- with customers as well as fellow employees
- Multi-tasking abilities is a must and must be able to prioritize
- STRONG organizational skills
- Previous veterinary experience preferred (will consider no vet experience)
- Must be able to work one weekend day or rotating weekend
- Fast learner with lots of initiative
- A dynamic, friendly, high energy and motivated individual
- Most of all you must be an animal lover!
Essential Duties and Responsibilities: include the following, however other duties may be assigned.
- Greet and welcome customers and pets in a friendly and professional manner
- Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their parents.
- Recognize and perform specific care needs as communicated or written by the parents of the pet and in accordance with company policy and procedures, ensuring the safety of each pet
- Animal care includes- feeding, cleaning of suites, hallways, play areas, and section clean ups
- Proper animal restraint
- Prepare play areas with water, toys and a safe environment for dogs
- Appropriately assign dogs to a play group based upon guidelines
- Supervise dogs in play areas at all times, Recognize and immediately address signs of aggression or other behavior issues.
- Ensure that waste elimination, rest, and snack breaks are provided consistently
- You must pick up feces or urine as soon as you see it to ensure cleanness and minimize diseases and smell
- Up keep of yard area
- Responsible for providing high quality customer service and for effectively communicating LUCKY’S policies and procedures to the public, acting on the principle that the customer comes first!
- Perform clerical duties such as data entry, filing and records maintenance as necessary
- Responsible for following approved procedures and policies
- Willingly assist internal staff in all LUCKY’S programs and special events.
- Communicate effectively and professionally with co-workers, management and the public at all times
- Ensure daily checklist of your section
- Clean and return all personal belongings to pets parent at the end of their stay
- Ensure the facility’s cleanness at all times
- Janitorial Duties: taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, sweeping, mopping, restocking supplies, overall cleaning and maintenance
- Keeping clean restrooms after each use
- Observe and record each guests behavior, feeding and bowel/urine output
- Additional general duties and project work as needed
- Prepare for the following day
Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Skill and Preferences: High School graduate or equivalent required. Two years experience in customer service preferred, as well as excellent written and verbal communication skills. Must have experience using multi-line phones, multi-tasking and one-year data entry experience. Cash handling preferred. Familiarity with MS office software is preferred. Experience in animal sheltering and Chameleon software is preferred.
Physical Demands: Individual will have extended periods of sitting, standing, talking and hearing. May need to bend, stoop and stretch for purposes of filing and lifting and moving of supplies of up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Indoor or outdoors exposure that includes environmental conditions and working closely with animals.
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