LUCKY’S RECEPTION/ BOUTIQUE
We are seeking an individual with a love for animals and a great personality. If you have a heart and passion for animals and a head for business with customer service and sales skills, this is the job for you. Position requires an active person with multi-tasking skills, a high energy level because a lot of time will be spent on your standing, sitting, talking, listening and someone who is literally not afraid to get their hands dirty, even management “scoops”!
This person will ensure the safety and security of pets, customers, associates and visitors. You must ensure the proper care of all pets in our care. As well as, computer, phone and customer skills, and contact with pets’ daily. You must be able to work flexible schedules and hours- we are open 7 days a week, so weekends, nights and holidays are required.
Requirements:
- Professional appearance; clean attire, friendly, mature and professional demeanor
- Being PUNCTUAL is a MUST
- Above average PC and telephone skills
- Excellent communication skills- with customers as well as fellow employees
- Multi-tasking abilities is a must and must be able to prioritize
- STRONG organizational skills
- Previous veterinary experience preferred (will consider no veterinary experience)
- Must be able to work one weekend day or rotating weekend
- Fast learner with lots of initiative
- A dynamic, friendly, high energy and motivated individual
- Most of all you must be an animal lover
Essential Duties and Responsibilities: include the following, however other duties may be assigned.
- Greet and welcome customers and pets in a friendly and professional manner
- Responsible for providing high quality customer service and for effectively communicating Lucky’s policies and procedures to the public, acting on the principle that the customer comes first!
- Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their parents.
- Recognize and perform specific care needs as communicated or written by the parents of the pet and in accordance with company policy and procedures, ensuring the safety of each pet
- Politely and professionally respond in person or by phone to inquires regarding services and pricing based upon operational guidelines
- Create and maintain consistent files for all pets to include; documentation, evaluation, pre entry exams, visit schedule, vaccination history, spay/neuter-proof, feeding/medications, and updated contact information
- Update vaccination records- send out reminders
- Check web cams to ensure operational, and cleanness, safety of animals
- Review and respond to emails
- Clean and stock lobby, restrooms, boutique, and pre-exam rooms
- Schedule pets for boarding, daycare, grooming, pick up/ drop off services
- Accurate data entry
- Animal restraint
- Invoice and collect payment- Responsible for collecting monies ensuring proper identification is received
- Responsible for maintaining cash drawer and providing daily reconciliation’s
- Prepare and maintain customer records
- Perform clerical duties such as data entry, multi-line phones, filing and records maintenance as necessary
- Responsible for following approved procedures and policies
- Able to operate copier, fax, printer, and computers
- Nightly PC back up
- Setting up check ins/outs for the following day
- You must pick up bowel or urine as soon as you see it to ensure cleanness and minimize diseases and smell
- Perform clerical duties such as data entry, filing and records maintenance as necessary
- Responsible for following approved procedures and policies
- Able to adapt to fast changing environment
- Willingly assist internal staff in all LUCKYS programs and special events.
- Communicate effectively and professionally with co-workers, management and the public at all times
- Ensure daily checklist of your section
- Ensure the facility’s cleanness at all times
- Janitorial Duties: taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, sweeping, mopping, restocking supplies, overall cleaning and maintenance
- Keeping clean restrooms after each use
- Observe and record each dogs behavior, feeding and bowel/urine output
- Additional general duties and project work as needed
- Prepare for the following day
Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Skill and Preferences: High School graduate or equivalent required. Two years experience in customer service preferred, as well as excellent written, computer and verbal communication skills. Must have experience using multi-line phones, multi-tasking and one-year data entry experience. Cash handling preferred.
Physical Demands: Individual will have extended periods of sitting, standing, talking and hearing. May need to bend, stoop and stretch for purposes of filing and lifting and moving of supplies of up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Indoor and/or outdoors exposure that includes environmental conditions and working closely with animals.
